Training Events
When booking a place on an event with us you are signing up to the terms and conditions detailed below. You will receive an automated email to confirm that your booking has been made and if there is a cost associated with the event, either confirmation of your payment or an invoice.
Ticket Type
When making your booking, please ensure you select the correct ticket type. The ticket type should be based on the delegate’s CIEEM membership status at the time of booking. If a CIEEM member ticket is purchased in error, payment for the difference between the member and non-member rates will be required.
Provision of a Purchase Order number
If you select ‘PO to Follow’, this should be provided within 14 days from the date of booking. If you are unable to provide a PO within this time frame, please advise us further at training@cieem.net
Cancellation of a booking
All cancellations must be received by email and the following cancellation rates apply:
- A 75% refund will be issued for cancellations received at least eight weeks before the event.
- A 50% refund will be issued for cancellations received between eight weeks and four weeks before the event.
- If a cancellation is made within four weeks of the event, the event fee is payable in full and no refund will be issued, nor can the booking be transferred to an alternative event.
- Please note that for the Early Careers Training Programme, once a place has been booked, then this is non-refundable. Please see below for further details.
- Please note that if you are unable to attend all of the sessions required for the event, then the trainer reserves the right to refuse you onto future sessions. This is due to the impact this may have on your own learning and the learning of the other delegates. No refunds will be offered. If there are extenuating circumstances as to why you are not able to attend all sessions, then please do contact training@cieem.net at the earliest opportunity.
Substitutions
If you find that you can no longer attend an event, you can substitute your place for a colleague for an additional fee of £18 (including VAT). Please note that swapping a CIEEM member for a non-CIEEM member will incur payment of any difference between the respective rates, while swapping a non-CIEEM member to a CIEEM member will result in a refund of the difference in ticket price. Please email training@cieem.net for further information.
CIEEM cancellation of an event
We reserve the right to alter or cancel any event for whatever reason.
In the event of cancellation or postponement, we will endeavor to inform all delegates by email at least two weeks before the event is due to take place, but please be aware that this is not always possible.
All event fees paid will be refunded in full, or the payment can be transferred in full to another event should you wish. If payment has not been received a credit will be issued to clear the outstanding balance.
CIEEM shall not accept any liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Accessibility Requirements
Please do let us know of any accessibility requirements that you may have by emailing training@cieem.net at the time of booking, and at least one week in advance of the event. We will then do our best to work with the trainer and cater to your needs.
VAT
As our training courses and conferences are classed as ‘Education’, the delegate fees are out of the scope of VAT and therefore exempt.
Where admin fees, accommodation or meals are charged separately, these are normally at the Standard Rate of VAT. If they are charged separately, this will be detailed on the event webpage.
Early Careers Training Programme
Please note that once a place has been booked on the Early Careers Training Programme, then this is a non-refundable booking. You are also unable to transfer the booking to other delegates/staff in your organisation. We would encourage employers to have a contract in place with delegates/staff to cover the scenario that if the delegate/staff member left the organisation or are otherwise unable to continue with the training programme.
Core modules
Please ensure that you can attend all the core modules, as outlined on the booking page. If you are unable to attend a core module on the date/s specified, please contact training@cieem.net for further advice, before booking.
If there are extenuating circumstances as to why you are unable to attend a core module during the programme, then please contact training@cieem.net at the earliest opportunity.
Option modules
When booking onto a training course as part of your option modules then the following applies:
Once you have confirmed you can attend a training course, a place will be booked for you. You will receive an automated email, to confirm that the booking has been made and this will count as one of your option modules.
If a delegate does not attend an option module that they have booked on, this will still count as one of their option modules. To attend a future option to replace the missed module an additional fee may be required.
If there are extenuating circumstances as to why you are unable to attend an option module then please contact training@cieem.net at the earliest opportunity.
To complete the Early Careers Training programme all 5 core modules and 5 option modules need to be completed.
CIEEM Awards
When booking a place at the Awards with us you are reserving a place and signing up to the terms and conditions detailed below. You will receive an automated email to confirm your booking has been made and if there is a cost associated with the event, either confirmation of your payment or an invoice.
Cancellation of a booking
- All cancellations must be received in writing and the following cancellation rates apply:
- A 50% refund will be given to attendees up 3 weeks before the event,
- No refund given for cancellations that are made less than 3 weeks before the event.
- If you find that you can no longer attend the event up to 1 week before the Awards, you can substitute your place for a colleague for an additional fee of £15
- Please note that swapping a discounted ticket for standard price will incur payment of any difference between the respective rates.
CIEEM cancellation of an event
We reserve the right to alter or cancel any event for whatever reason.
In the event of cancellation or postponement, we will endeavor to inform all delegates in writing at least two weeks before the event is due to take place, but please be aware that this is not always possible.
All event fees paid will be refunded in full, or the payment can be transferred in full to another event should you wish.
CIEEM shall not accept any liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
Additional Requirements
Please do let us know of any Additional requirements that you may have, either during the booking process, or by emailing awards@CIEEM.Net as soon as possible, and we will do our best to ensure this is catered for.