Booking Terms and Conditions

When booking an event with us you are reserving a place and signing up to the terms and conditions detailed below. You will receive an automated email to confirm your booking has been made and if there is a cost associated with the event, either confirmation of your payment or an invoice.

Provision of a Purchase Order number

If you select to provide a purchase order (PO) number, we will reserve your space(s) for 14 days from the date of booking, after which time, the space(s) will be released if the PO number is not provided. If no PO is provided, the booking will be considered cancelled and the cancellation terms will apply.

Cancellation of a booking

All cancellations must be received in writing and the following cancellation rates apply:

  • A 75% refund (or invoice issued if ‘cancellation’ is due to PO number not being supplied) will be issued for cancellations received at least eight weeks before the event.
  • A 50% refund (or invoice issued if ‘cancellation’ is due to PO number not being supplied) will be issued for cancellations received between eight weeks and four weeks before the event.
  • If a cancellation is made within four weeks of the event, the event fee is payable in full and no refund will be issued (or invoice issued if ‘cancellation’ is due to PO number not being supplied), nor can the booking be transferred to an alternative event.


If you find that you can no longer attend an event, you can substitute your place for a colleague for no additional fee (swapping a CIEEM member for a non-CIEEM member will incur payment of any difference between the respective rates). Please either email or phone the office if you wish to make a substitution.

CIEEM cancellation of an event

We reserve the right to alter or cancel any event for whatever reason.

In the event of cancellation or postponement, we will endeavour to inform all delegates in writing at least two weeks before the event is due to take place, but please be aware that this is not always possible.

All event fees paid will be refunded in full, or the payment can be transferred in full to another event should you wish.

CIEEM shall not accept any liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.


As our training courses and conferences are classed as ‘Education’, the delegate fees are out of the scope of VAT and therefore exempt.

Where accommodation or meals are charged separately, these are normally at the Standard Rate of VAT. If they are charged separately, this will be detailed on the event webpage.